To start building your MARMIND platform skills, take advantage of the MARMIND Webinars & Guided Tours. When you’re ready for more, we got the perfect online training package for you - free of charge!

Time & Date: class times will be scheduled with customer
Location: online via Internet
Duration: 1 hour
Registration: Please send inquiry via contact form

Gain essential skills without spending time and money travelling to a classroom environment. Certified MARMIND instructors teach user over the Internet via our eLearning facility and virtual machine technology.

All participants need is a MARMIND user registration (incl. trial status), good English, German or French language skills, a computer with Internet connection and a telephone (land line).

Participants log in to our eLearning environment at specific class times so they can see, hear and interact with their instructor and learn features, functions and best practice cases in real time.

The MARMIND Webinars & Webcasts at the MARMIND web cast library are a good way to start building your MARMIND platform skills. When you’re ready for more, we got the perfect classroom training package as well.

MARMIND classroom-based courses provide users with a face-to-face learning experience at a set place and time. Each classroom course consists of around 8 hours of instruction per day at the UPPER Network office in Vienna/Austria or we’ll even come to you to train your entire team in private classes on-site.

Participants: max 10 User
Time & Date: class times will be scheduled with customer
Duration: 8 hours
Location: Vienna/Austria or at your office (Europe only)

All participants need is:

• MARMIND user registration (incl. trial status)
• Good English, German or France language skills
• A computer with internet connection (if on-site training is preferred)

You will learn not just the basics but all you need to know to get the most out of your MARMIND solution and make every user more productive.

MARMIND offers various support packages.

Our Get started Support Package is free of charge and includes 1 hour phone support as well as 24/7 access to Email support with standard response time. The package will show you how easy it is to get the most out of your MARMIND solution backed by our support team with first-hand knowledge.

The Get started Support Package entitles MARMIND customers to:

• 1 hour personal support free of charge - telephone support hotline for all of your business or technical requests, provided 9 a.m. to 5 p.m. CET, Monday through Friday
• Designated Caller - the subscriber only (one named user)
• 24/7 access to Email support with a 24 hours response time
• Unlimited cases - Submit any number of support requests online
• Telephone support will be recorded in 15-minute units (every quarter hour started)

The “Get started” support package is free of charge and can only be ordered once per month by the subscriber. But that’s not where support ends. MARMIND offers various advanced and premium support packages at a comfortable and cost-saving monthly basis. See the following packages available to subscribers.

MARMIND offers advaced support packages too.

Our advanced support delivers advanced priority phone support and 24/7 access to Email support with priority response. The advanced benefits are available to 3 users and will comfortably and cost-savingly be charged on a monthly basis.

The advanced support package entitles MARMIND customers to:

• 4 hour personal support - telephone support hotline for all of your business or technical requests, provided 8 a.m. to 6 p.m. CET, Monday through Friday
• Designated Callers - limited to 3 registered users
• 24 business hour response time - 24/7 access to Email support with faster response
• Unlimited cases - Submit any number of support requests online

The advanced support package reflects monthly payment and can be ordered and canceled any time as it will fit your personal needs. Additionally an 8 hour per month package (EUR 790.00/month) is available. Telephone support will be recorded in 15-minute units (every quarter hour started). Additional support will be billed on a time & material basis (every half hour started, in coordination with subscriber).

The MARMIND premium support provides 24x7 priority phone support and exclusive 24/7 access to Email support with premium response to make the most of your MARMIND solution.

Speak directly to a support engineer or a professional service consultant with first-hand knowledge of how best to resolve your business or technical request or log your support query online, giving you the flexibility to report queries in the most efficient manner for your business and get the fastest possible response.

The advanced support package entitles MARMIND customers to:

• 24/7 hours personal support - telephone support hotline for business or technical issues
• Designated Callers - limited to 10 registered users
• 24/7 access to Email support with 8 or less business hours response time
• Unlimited cases - Submit any number of support requests online
• Available for MARMIND solutions with more than 100 registered users

The premium support package reflects monthly payment and can be ordered and canceled any time as it will fit your personal needs. Price as from 100 registered users on request.

Location: On-site customer (Europe only)

MARMIND might be the right solution for your marketing activities but to support all of your requirements you need e.g. customized functions and individual processes? Than we strongly recommend beginning with a workshop.

Take the advantage of a 2 day on-site MARMIND "Get started" Workshop to get compact know-how from our experienced experts. The workshop combines the essential topics of a status quo analysis, theory, latest technologies as well as best practice cases.

The workshop is intense, interactive and designed to provide immediately applicable know-how and insight for the key people from your marketing organization, including but not limited to

• Clear understanding of the marketing strategy and organizational requirements
• Specific marketing activities and measures of success
• Individual marketing processes and participants involved (incl. partners, suppliers, agencies)
• Supporting communication and collaboration tools
• Information and reporting requirements
• Existing IT environment and data sources (incl. data quality and formats)
• Key prioritized goals and preferred channels and media
• Marketing roadmap and future requirements

Profit from a detailed summary containing meaningful analysis results and a perfect overview of how cutting edge technologies can support you.

Location: On-site customer

A 2 day on-site MARMIND workshop is a great and efficient way to determine what your marketing organization really needs. But the most efficient way to find out how MARMIND can improve your daily business in so many ways is by directly having access to the results of the intense workshop within a customized MARMIND marketing solution.

The MARMIND "advanced" workshop package provides both a 2 day experts workshop and a customized version of MARMIND for 60 days intense testing. Based on the assessment findings and workshop results, we assemble a custom-tailored MARMIND version intended to provide the best possibility for you to verify how MARMIND can change the way of doing marketing today.

The "Advanced" package includes all topics of the MARMIND "Get started" Workshop plus a MARMIND customization package, including but not limited to

• Pre-configured MARMIND version
• Pre-configured organizational structure, team and selected features (elaborated but limited level of details)
• Pre-configured use case data based on workshop results and provided data (elaborated but limited level of details)
• One individual designed process based on standard processes template
• One individual configured report based on standard reports template
• Optional: pre-configured MARMIND Add-Ons and interfaces to 3rd party systems

The workshop is designed to provide you with latest insights as well as giving us the chance to better understand how you doing marketing. Additionally it is a perfect way to provide you with a customized version of MARMIND to let you try out all the features and functions in a customized way from the very first.